Breakdown Assistance
Help is on hand, 24 hours a day* Get Quote *You must be present with the car for any assistance to be carried out and the cost of 1 hours labour will be provided free of charge.
We're Human About Insurance
You can rely on us to be there when you need us. An Post Insurance is a 100% Irish-owned company, so we understand what matters most to you.
How we Help
We're proud of our competitive prices, but we know that value is about more than just cost. We include Breakdown Assistance as standard with all our car insurance policies, for comfort as well as cover.
Excellent cover is what we do, and that includes taking care of you when things go wrong. Enjoy the peace of mind of knowing help is available if you break down, 24 hours a day.
We understand that many of us travel Irish and UK roads regularly, so our Breakdown Assistance is available in Ireland, Northern Ireland, England, Scotland and Wales.
If you break down, stay with your car, check your insurance disc for the underwriter of your policy and call the relevant number below - you can trust us to get the help you need, when you need it.
Breakdown Assistance Customer Care
| Aviva | AIG | FBD |
| Within Ireland: 1800 34 34 35 | Within Ireland: 01 804 4328 | Within Ireland: 1890 945 061 |
| In the UK: +44 161 210 2113 | In the UK: +353 1 804 4328 | In the UK: +353 91 560 610 |
If you have difficulties seeing this table please click on this link.
Breakdown Assistance Benefits
If you break down at home, at work or even at the side of the road, a competent repairer will be sent to assist you with your car's recovery and we'll cover the cost of the first hour's labour. Don't forget - you must stay with the car while the work is carried out. (1)
1) You must be present with the car for any assistance to be carried out and the cost of 1 hours labour will be provided free of charge.
We can help with breakdowns, mechanical breakdown, fire, theft, attempted theft, malicious damage, punctures that need help to fix or to replace a wheel, lost keys, stolen keys, keys broken in the lock or locked in the insured car.
If the car is not drivable due to a mechanical fault, you will be covered for the cost of towing your car to the nearest garage or to your own garage, whichever is closest.
We won't leave you stuck: if your car is stolen a replacement car is provided for up to 5 days or until your car has been recovered, whichever is sooner.
If you break down more than 30 kilometres from your home and repairs cannot be carried out at the scene, we can help you get home safe and sound, via transport, replacement car or overnight stay. (2)
2) For any customer more than 30 kilometres from their home, providing repairs cannot be carried out at the scene, the following options are offered: Transport for the customer and their passengers to their intended destination OR a replacement car for up to 48 hours OR overnight Bed & Breakfast accommodation for the driver and passengers while they are waiting for repairs to be finished. Limits apply and are dependent on your car insurance underwriter and those applicable to you will be outlined in your policy booklet.
We value your feedback
I joined An Post Insurance last year and it was the best decision. Their customer service is excellent & so friendly. They were extremely helpful and most of all the price I received from them could not be beaten. I would highly recommend using this company. Anna 05.02.2021
Good to Know
We've gathered together all the details you need to better understand how Breakdown Assistance works. Take a look at our FAQs and learn more about how we can help you get the cover you need, at the price you prefer.
Open driving is an optional cover available from An Post Insurance. Open driving allows other drivers to drive your car, with your permission, as long as they are aged from 25 to 70 years and hold a full EU/UK licence. Driver/vehicle eligibility criteria and restrictions may apply.
This optional extra allows you to Step-Back your No Claims Discount, which means that in the event of a single claim, you keep part of your discount. We will reduce your No Claims Discount as follows:
AIG policies
- 55% to 30%,
- 50% to 30%,
- 40% to 20% or
- 30% to 10%
Aviva policies
- 50% to 20%,
- 40% to 10% or
- 30% or less to nil
FBD policies
- 75% to 55%,
- 70% to 55%,
- 65% to 55% or
- 55% to nil
- 35% to nil
For an extra premium, this option allows you to have up to two unlimited claims in a three year period, without losing your No Claims Discount. (We will not take account of windscreen damage or fire or theft claims.)
For an extra premium, this option allows you to have up to two unlimited claims in a three year period, without losing your No Claims Discount. (We will not take account of windscreen damage or fire or theft claims.) For subsequent claims, Step-Back No Claims Discount applies.
Once you have arranged payment terms and returned all of the necessary documentation to An Post Insurance, your certificate of insurance will be issued.
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