Breakdown Assistance | Car Insurance

Q: What is Step-back No Claims Discount?

This optional extra allows you to Step-Back your No Claims Discount, which means that in the event of a single claim, you keep part of your discount. We will reduce your No Claims Discount as follows. AIG policies: 55% to 30%, 50% to 30%, 40% to 20% or 30% to 10%. Aviva policies: 50% to 20%, 40% to 10% or 30% or less to nil. FBD policies: 75% to 55%, 70% to 55%, 65% to 55% or 55% to nil, 35% to nil

Q: What is Protected No Claims Discount?

For an extra premium, this option allows you to have up to two unlimited claims in a three year period, without losing your No Claims Discount. (We will not take account of windscreen damage or fire or theft claims.)

Q: What is Protected No Claims Discount with Step-Back?

For an extra premium, this option allows you to have up to two unlimited claims in a three year period, without losing your No Claims Discount. (We will not take account of windscreen damage or fire or theft claims.) For subsequent claims, Step-Back No Claims Discount applies.

Q: When will I receive my insurance certificate?

Once you have arranged payment terms and returned all of the necessary documentation to An Post Insurance, your certificate of insurance will be issued.

We're Human About Insurance

You can rely on us to be there when you need us. An Post Insurance is a 100% Irish-owned company, so we understand what matters most to you.

How we Help

Wallet-Friendly Protection

We're proud of our competitive prices, but we know that value is about more than just cost. We include Breakdown Assistance as standard with all our car insurance policies, for comfort as well as cover.

Stress-Free Cover

Excellent cover is what we do, and that includes taking care of you when things go wrong. Enjoy the peace of mind of knowing help is available if you break down, 24 hours a day.

Assistance in Ireland and the UK

We understand that many of us travel Irish and UK roads regularly, so our Breakdown Assistance is available in Ireland, Northern Ireland, England, Scotland and Wales.

Real Customer Care

If you break down, stay with your car, check your insurance disc for the underwriter of your policy and call the relevant number below - you can trust us to get the help you need, when you need it.

Breakdown Assistance Customer Care

Aviva	AIG	FBD
Within Ireland: 1800 34 34 35	Within Ireland: 01 804 4328	Within Ireland: 091 560 610
In the UK: +44 161 210 2113	In the UK: +353 1 804 4328	In the UK: +353 91 560 610

Breakdown Assistance Benefits

If you break down at home, at work or even at the side of the road, a competent repairer will be sent to assist you with your car's recovery and we'll cover the cost of the first hour's labour. Don't forget - you must stay with the car while the work is carried out. (1)

1) You must be present with the car for any assistance to be carried out and the cost of 1 hours labour will be provided free of charge.

Punctures, Lost Keys or Mechanical Breakdown

We can help with breakdowns, mechanical breakdown, fire, theft, attempted theft, malicious damage, punctures that need help to fix or to replace a wheel, lost keys, stolen keys, keys broken in the lock or locked in the insured car.

Cover for Towing Costs

If the car is not drivable due to a mechanical fault, you will be covered for the cost of towing your car to the nearest garage or to your own garage, whichever is closest.

Emergency Replacement Car

We won't leave you stuck: if your car is stolen a replacement car is provided for up to 5 days or until your car has been recovered, whichever is sooner.

Getting you Home Safely

If you break down more than 30 kilometres from your home and repairs cannot be carried out at the scene, we can help you get home safe and sound, via transport, replacement car or overnight stay. (2)

2) For any customer more than 30 kilometres from their home, providing repairs cannot be carried out at the scene, the following options are offered: Transport for the customer and their passengers to their intended destination OR a replacement car for up to 48 hours OR overnight Bed & Breakfast accommodation for the driver and passengers while they are waiting for repairs to be finished. Limits apply and are dependent on your car insurance underwriter and those applicable to you will be outlined in your policy booklet.

We value your feedback

I was delighted with the call I got from a lovely lady. I didn't make it easy for her, 1st time I was driving, 2nd time left my phone upstairs. Eventually, she manage to catch me, and to my delight, I got a discount on my insurance. So simple, all it took was a phone call. Happy customer. Mary 12.05.2022

Good to Know

We've gathered together all the details you need to better understand how Breakdown Assistance works. Take a look at our FAQs and learn more about how we can help you get the cover you need, at the price you prefer.

What is Open Driving?

Open driving is an optional cover available from An Post Insurance. Open driving allows other drivers to drive your car, with your permission, as long as they are aged from 25 to 70 years and hold a full EU/UK licence. Driver/vehicle eligibility criteria and restrictions may apply.

AIG & Aviva Policies: Cover is provided for any person free from accidents, claims, disqualifications, endorsements and convictions, aged from 25 to 70 years holding a full EU or UK driving licence - The driver cannot have any penalty points unless they are named on the policy.

FBD Policies: Cover is provided for any person free from accidents, claims, disqualifications, endorsements and convictions, aged from 25 to 71 years holding a full Irish or EU driving licence. Up to 6 Penalty Points are allowed provided they are not court awarded.

It is not necessary to purchase this optional extra in order to purchase a Car Insurance policy.

What is Step-back No Claims Discount?

Step-back No Claims Discount is an optional extra, which allows you to keep part of your no claims bonus in the event of a single claim. We will reduce your No Claims Discount as follows:

AIG policies

55% to 30%,
50% to 30%,
40% to 20% or
30% to 10%

Aviva policies

50% to 20%,
40% to 10% or
30% or less to nil

FBD policies

75% to 55%,
70% to 55%,
65% to 55% or
55% to nil
35% to nil

It is not necessary to purchase this optional extra in order to purchase a Car Insurance policy.

What is Protected No Claims Discount?

For an additional premium, our protected No Claims Discount option allows you to have up to two unlimited claims in a three year period, without losing your No Claims Bonus. (We will not take account of windscreen, fire or theft claims.)

It is not necessary to purchase this optional extra in order to purchase a Car Insurance policy.

What is Protected No Claims Discount with Step-Back?

Protected No Claims Bonus/Discount with Step-Back option allows you to have up to two unlimited car insurance claims in a three year period, without losing your No Claims Bonus. (We will not take account of windscreen damage or fire or theft claims.) This is an optional extra that would incur an extra premium. For subsequent claims, Step-Back No Claims Discount applies.

It is not necessary to purchase this optional extra in order to purchase a Car Insurance policy.

When will I receive my car insurance certificate?

Your certificate of insurance will be issued once you have arranged payment terms and returned all of the necessary documentation to An Post Insurance.