Help Centre

We're here to help with a range of resources, including information, support and advice you can trust.

Car Insurance Claims & Emergencies

We’re human about insurance, so we aim to make the claims process as smooth and stress-free as possible.

We want to guide you through these challenging circumstances and get you the help you need. 

Check your insurance disc to see who is the underwriter of your policy. Call their number, provided below, with your insurance policy number and car registration. Our underwriters will help you register the claim and provide you with advice you can trust and care you can rely on. 

Aviva

  • Within Ireland: 1800 14 71 47
  • From abroad: +353 91 52 5311

AIG

  • Within Ireland: 01 859 9700
  • From abroad: +353 1 859 9700

FBD

  • Within Ireland: 0818 82 52 50
  • From abroad: +353 1 761 7658

Allianz

  • Within Ireland: 01 613 3990
  • From abroad: + 353 1 613 3990

FAQs

Accident Claims Information

Being involved in an accident can be stressful. After you have confirmed that everyone involved is safe, check your insurance disc to find out which insurer underwrites your policy. Then contact their claims team as soon as possible using the numbers below:

You will need to provide the date, location, and circumstances of the accident, plus any other driver's details if applicable. Where possible, take photos of the scene and any damage. Your insurer will guide you through the next steps, including arranging an assessment and repairs if needed.

If you are involved in an accident, check your insurance disc to see who is the underwriter of your policy and call their number to register the claim and get further help and advice. Please notify your underwriter as soon as possible after the accident occurs.

Aviva

AIG

FBD

Allianz

 

To access Breakdown Assistance, you will need to check your policy documents or insurance disc for the underwriter relevant to you and call the corresponding number below:

Aviva

  • Within Ireland: 1800 34 34 35
  • In the UK: +44 161 210 2113

AIG

  • Within Ireland: 01 804 4328
  • In the UK: +353 1 804 4328

FBD

  • Within Ireland: 0818 11 22 31
  • In the UK: +353 91 560 610

Allianz

  • Within Ireland: 01 613 3990
  • In the UK: + 353 1 613 3990

Contact your insurer’s claims team as soon as possible. Your insurer's name is shown on your insurance disc and you can use the claims numbers below:  

  • Aviva: 1800 601 601 
  • AIG: 01 208 1455
  • FBD: 1800 617 617
  • Allianz: 01 613 3990 

Your insurer will arrange for your car to be assessed and, if the damage is covered under your policy, will organise repairs or a settlement. If you have Comprehensive Cover, damage to your own car is covered even if the accident was your fault. If you have TPFT cover, damage to your own car is only covered if another party is at fault. A claim may affect your No Claims Discount unless you have NCD protection in place. 

Breakdown Assistance provides 24-hour emergency help if your car breaks down at home, at work, or on the road. It covers mechanical breakdowns, punctures, lost or stolen keys, and towing. It is included as standard on Aviva, AIG, and FBD policies. For Allianz, Breakdown Assistance is included on comprehensive cover only. It is not available on BoxClever Telematics policies*. Visit our Breakdown Assistance page for full details and contact numbers. 

*BoxClever Car Insurance features and benefits differ from standard Car Insurance. Visit our BoxClever Telematic Car Insurance page for details.