Help Centre

If you are involved in a car accident you should follow these steps:

1. Check for injuries, starting with yourself and then the remaining passengers in your car.
   
2. Don’t move any injured parties unless they are in immediate danger from oncoming vehicles.
3. Call the emergency services, providing as much detail about the car crash as you can such as the location of the car crash, number of people and vehicles involved, and injuries sustained.
4. Do not admit, deny, negotiate or settle a claim without your insurer's permission.
5. Take note of the following third-party details: names, addresses and phone numbers. The address of the owner of the vehicle you are driving if it’s not your car. The car insurance company name and the insurance policy number as well as the driver's licence numbers. Vehicle’s registration numbers car’s year, make, model and colour. Keep a record of the name, address and phone number of any witnesses. Take photos of the position of and damage to each vehicle involved in the collision.
6. Notify the local Garda station immediately.

Please note: You should always let your insurer know immediately about any event that may give rise to a claim under your policy. You can find the correct phone number to call here.

If you are involved in an accident, check your insurance disc to see who is the underwriter of your policy and call their number to register the claim and get further help and advice. Please notify your underwriter as soon as possible after the accident occurs.

Aviva

• Within Ireland: 1800 147 147
• From abroad: +353 91 52 5311

AIG

• Within Ireland: 01 859 9700
• From abroad: +353 1 859 9700

FBD

• Within Ireland: 0818 825 250
• From abroad: +353 1 761 7658

Allianz

• Within Ireland: 01 613 3990
• From abroad: + 353 1 613 3990

Breakdown Rescue and Breakdown Assistance provides 24-hour emergency support if your car breaks down. This covers roadside and driveway assistance with up to one hour's free labour in the event of a mechanical breakdown, malicious damage, punctures, lost or stolen keys, keys broken or locked in the car, etc. Additionally, it covers towing your car to the nearest repairer or getting you home if it can’t be repaired.

To access Breakdown Assistance, you will need to check your policy documents or insurance disc for the underwriter relevant to you and call the corresponding number below:

Aviva

• Within Ireland: 1800 34 34 35
• In the UK: +44 161 210 2113
  

AIG

• Within Ireland: 01 804 4328
• In the UK: +353 1 804 4328

FBD

• Within Ireland: 0818 11 22 31
• In the UK: +353 91 560 610

Allianz

• Within Ireland: 01 613 3990
• In the UK: + 353 1 613 3990

Please check your Policy Schedule to ensure you have Keycare on your policy. 

If included on your policy, do the following to access your Keycare benefit:

1. Report your stolen keys to the Gardaí immediately and get a crime reference number.  
2. Call Keycare at 01 431 9639 as soon as possible and within 45 days of the insured event. You must have your fob number, found on your Policy Schedule, and crime reference number from Gardaí. 

If your car is damaged in an accident you should check your insurance disc to see who is the underwriter of your policy. Call their number, provided below, as soon as possible after the accident occurs, with your insurance policy number and car registration. Our underwriters will help you register the claim and provide you with advice you can trust and care you can rely on. 

Aviva

• Within Ireland: 1800 14 71 47
• From abroad: +353 91 52 5311

AIG

• Within Ireland: 01 859 9700
• From abroad: +353 1 859 9700

FBD

• Within Ireland: 0818 82 52 50
• From abroad: +353 1 761 7658

Allianz

• Within Ireland: 01 613 3990
• From abroad: + 353 1 613 3990