An Post Insurance, a wholly owned subsidiary of An Post is a 100% Irish owned insurance company and financial services provider - offering great value insurance and financial products for customers throughout Ireland. Since we launched in 1999, we’ve helped hundreds of thousands of Irish customers enjoy peace of mind and excellent cover across a range of products.

An Post Insurance works only with the best partners to ensure that we can bring you better deals and dependable insurance cover which offer real value and superb customer service in the event of a claim.

An Post Insurance works with the following insurance companies to provide access to great value products to suit your needs.  

Product  Provider 
 Car Insurance Aviva Insurance Ireland DAC.
AIG Europe S.A.
FBD Insurance plc.
 Van Insurance Aviva Insurance Ireland DAC.
 Home Insurance Aviva Insurance Ireland DAC.
 Travel Insurance Chubb European Group SE.
 Life Insurance  New Ireland Assurance Plc.
 Pet Insurance Kainos International Limited and underwritten by
Millennium Insurance Company Limited.
 Legal Protection  DAS Legal Expenses Insurance Company Ltd.
ARAG Legal Protection Limited
 Keycare Time Broker Services Limited, trading as Keycare Ireland.
Keycare Limited.

We have offices in most counties in Ireland - with our Head Office Call Centre located in the heart of Ireland in Athlone. We employ over 160 staff within our growing team, all of whom are extensively trained to offer the highest level of service at all times.

An Post Insurance is a wholly owned subsidiary of An Post - one of Ireland's largest companies which directly employs over 10,000 people and provides a wide range of services which encompass postal, communication, retail and financial services.

If at any time you as a customer have a question or query or are dissatisfied with our service, you may contact us by telephone or in writing.

An Post Insurance will acknowledge complaints within 5 business days of receipt and provide a point of contact. The complaint will be fully investigated and a full response will be provided to you.

We will endeavour to resolve complaints quickly but if this is not possible we will provide written updates at intervals of not greater than 20 business days. If the complaint is not resolved within 40 business days we will inform you of the anticipated time frame for resolution.

If, after you have been through our internal complaints process, you remain dissatisfied with the handling and response to your complaint, you have the right to refer your complaint to the Financial Services and Pensions Ombudsman’s Bureau of Ireland.  

Financial Services and Pensions Ombudsman (FSPO),
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29.
Phone: 01 5677000
Email: info@fspo.ie

You also have the option of submitting a complaint through the European Online Dispute Resolution platform (ODR) if you purchased your policy online. The Online Dispute Resolution is a platform used to settle disputes arising from online purchases.

You can reach our customer service team on 1890 22 11 11 or by post at: 

An Post Insurance, 
Athlone Business Park, 
Athlone, 
Co. Westmeath.
N37 EF40


We strive to make it easier for you to do business with us than any other organisation. We want to be long term partners with our customers, allowing them to get the most from our range of products.

 

An Post Insurance is regulated by the Central Bank of Ireland. When you contact An Post Insurance, our friendly and specialist staff will give you all the time and attention you need to get the right cover for you.

We distribute high quality insurance products and service through our Call Centre (1890 22 22 22), online (anpostinsurance.ie) and through any of our 25 branches dotted throughout Ireland.