Travel Insurance Claims & Emergencies
We’re human about insurance, so we aim to make the claims process as smooth and stress-free as possible.
We’ve put together a couple of simple steps to guide you through these challenging circumstances and get you the help you need, whether you’re at home or abroad.
Our Underwriters experienced claims advisors will help you register the claim and provide you with advice you can trust and care you can rely on, wherever you are in the world.
How do I make a claim under my An Post Insurance Travel Insurance policy?
- Have your Travel Insurance policy number to hand
- Call the claims team on 1890 940 011 or if dialing from outside Ireland, phone +353 (0) 1 440 2797.
- Alternatively, you can download a claims form here, fill it in and email it back to firstname.lastname@example.org.
- Prefer to post your claim form instead? You can send it to the below address:
The Customer Services Manager,
Chubb Travel Insurance
OSG, Merrion Hall
Financial compensation from the Air Carrier depends on the flight length and the reason for the cancellation. It differs to care and assistance obligations (as outlined above), and generally ranges from €250 (short-haul, less than 1,500km) to €600 (long-haul, over 3,500km).
Several scenarios can impact on compensation rights.
1) If you receive less than seven days’ notice of cancellation and choose to be re-routed as soon as possible (i.e. see option 1 under question 11 above), you will NOT be entitled to compensation - provided your new flights depart within one hour of the original departure and land within two hours of the original arrival.
2) If you receive between seven days and two weeks’ notice of cancellation, provided you choose to be re-routed and are facilitated with a new flight that departs no more than two hours before the original departure time and arrives no more than four hours after the original arrival time, you are NOT entitled to compensation.
3) If you receive notification of two weeks or more, you will NOT be entitled to compensation - provided, of course, that the airline offers full re-routing or refund options.
NB. If the air carrier can prove the cancellation was due to extraordinary circumstances, then you may NOT be entitled to compensation. However, you are still due a refund or re-routing.
For up to date information on your rights, please go to www.flightrights.ie
In the event of a cancellation or delay, airlines are obliged to inform passengers of their options. If this happens at the airport, staff will usually be on hand to talk you through the various scenarios. Otherwise, the quickest option is to check your carrier's website. It should include the steps to process your own refunds or bookings.
If your flights are cancelled by the airline, you must contact the airline directly regarding your options.
If your flight is cancelled for any reason, and regardless of when you are notified, your airline must offer you the choice between:
1) Re-routing as soon as possible, subject to availability, free of charge.
2) Re-routing at a later date.
3) A full refund.
If you believe compensation is due, then the first step is to formally contact the airline or travel provider. If you're not satisfied with its response, then you can escalate by contacting the National Enforcement Body - which, in most cases for Irish passengers, is the Commission for Aviation Regulation (01 661-1700; www.flightrights.ie).
No. You may receive a reimbursement if you cancel for any reason outlined in your travel insurance policy document. Covered reasons include, but are not limited to, such unforeseen emergencies as illness, injury or death of you, or your travelling companion and/or a relative. The cover does not include cancellation due to business obligations, change of mind or your dislike of the travel time.
In the event of a medical emergency, you must contact Chubb Assistance on 01 440 2762.
Any occurrence or loss which may give rise to a claim should be advised immediately to OSG Travel Claims, Merrion Hall, Strand Road, Dublin 4. Telephone: 1890 940 011.