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Help Centre

We're here to help with a range of resources, including information, support and advice you can trust.

Travel Insurance Claims & Emergencies

We’re human about insurance, so we aim to make the claims process as smooth and stress-free as possible.

We’ve put together a couple of simple steps to guide you through these challenging circumstances and get you the help you need, whether you’re at home or abroad.

Our Underwriters experienced claims advisors will help you register the claim and provide you with advice you can trust and care you can rely on, wherever you are in the world.

How do I make a claim under my An Post Insurance Travel Insurance policy?

  • Choose a claims form here, fill it in online, save it and then and email it back to [email protected].
  • Prefer to post your claim form instead? You can download a form and send it to the below address:

The Customer Services Manager,
Chubb Travel Insurance,
Sedgwick, Merrion Hall,
Strand Road,
Dublin 4.

Extra Information

If you wish to arrange a re-routing or refund, the quickest option is to check your carrier's website. It should include the steps to process your own refunds or bookings. In the event of a cancellation or delay, airlines are obliged to inform passengers of their options. If this happens at the airport, staff will usually be on hand to talk you through the various scenarios. 

Airline obligations in the event of a cancellation can be found at https://www.flightrights.ie/your-rights/passenger-rights/cancellations/

If your flights are cancelled by the airline, you must contact the airline directly regarding your options and entitlements.

If your flight is cancelled for any reason, and regardless of when you are notified, your airline must offer you the choice between:

1) Re-routing as soon as possible, subject to availability, free of charge.

2) Re-routing at a later date.

3) A full refund.

Source: https://www.flightrights.ie/your-rights/passenger-rights/cancellations/

If you believe compensation is due, then the first step is to formally contact the airline or travel provider. If you're not satisfied with its response, then you can escalate by contacting the National Enforcement Body - which, in most cases for Irish passengers, is the Commission for Aviation Regulation (01 661-1700; www.flightrights.ie).

In the event of a query under your insurance, please contact our Customer Care Helpline on 1800 719 087. Our lines are open from 9am to 5pm Monday to Friday (excluding bank holidays). You can also email us with your query at [email protected].

No. You may receive a reimbursement if you cancel for any reason outlined in your travel insurance policy document. Covered reasons include, but are not limited to, such unforeseen emergencies as illness, injury or death of you, or your travelling companion and/or a relative. The cover does not include cancellation due to business obligations, change of mind or your dislike of the travel time.

In the event of a medical emergency, you must contact Chubb Assistance on 01 440 2762.

In the event of a claim under your policy, you should contact OSG Travel Claims, Merrion Hall, Strand Road, Dublin 4. Telephone: 1800 719 087

An Post Insurance Travel Insurance is arranged, administered and underwritten by Chubb European Group SE.