Travel Insurance Claims & Emergencies
We’re human about insurance, so we aim to make the claims process as smooth and stress-free as possible.
We’ve put together a couple of simple steps to guide you through these challenging circumstances and get you the help you need, whether you’re at home or abroad.
Our Underwriters experienced claims advisors will help you register the claim and provide you with advice you can trust and care you can rely on, wherever you are in the world.
How do I make a claim under my An Post Insurance Travel Insurance policy?
- Choose a claims form, fill it in online, save it and then and email it back to [email protected].
- Prefer to post your claim form instead? You can download a form and send it to the below address:
The Customer Services Manager,
Chubb Travel Insurance,
Sedgwick, Merrion Hall,
Strand Road,
Sandymount,
Dublin 4.
Claims & Emergencies
If you wish to arrange a re-routing or refund, the quickest option is to check your carrier's website. It should include the steps to process your own refunds or bookings. In the event of a cancellation or delay, airlines are obliged to inform passengers of their options. If this happens at the airport, staff will usually be on hand to talk you through the various scenarios.
Airline obligations in the event of a cancellation can be found at https://www.iaa.ie/
In the event of a query under your insurance, please contact our Customer Care Helpline on 1800 719 087. Our lines are open from 9am to 5pm Monday to Friday (excluding bank holidays). You can also email us with your query at [email protected].
In the event of a medical emergency, you must contact Chubb Assistance on 01 440 2762.
In the event of a claim under your policy, you should contact Chubb Travel Claims, Merrion Hall, Strand Road, Dublin 4. Telephone: 1800 719 087.
We are always grateful for feedback and are dedicated to ensuring our customers are satisfied with the service they receive. Please contact the Customer Service Manager, An Post Insurance, PO Box 1, Freepost, Athlone, Co. Westmeath, email us on [email protected] or phone us on LoCall 0818 33 33 33 and we will be happy to resolve any issues.