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Help Centre

We're here to help with a range of resources, including information, support and advice you can trust.

Home Insurance Claims & Emergencies

We’re human about insurance, so we aim to make the claims process as smooth and stress-free as possible.

How do I make a claim under my An Post Insurance Home Insurance policy?

Simply call the claims team with your Home Insurance policy number and our underwriter's experienced claims team will help you register the claim and provide you with advice you can trust and care you can rely on.

Have your Home Insurance policy number to hand

Aviva  

  • Phone 1800 147 147  to register your claim
  • From abroad: +353 91 52 5311

Allianz

  • Within Ireland: 01 613 3990
  • From abroad: + 353 1 613 3990

FAQs

It is a requirement to have supporting documentation relating to the claim. For example:

  • original purchase receipts, 
  • instruction manuals, 
  • guarantees 
  • replacement estimates. 
Any cost incurred in obtaining estimates is not covered under the policy.

If your Home Insurance Policy is with Aviva Insurance Ireland DAC and you need to make a claim simply call the claims team on 1800 14 71 47.

If your Home Insurance Policy is with Allianz p.l.c. and you need to make a claim simply call the claims team on 01 6133990.

If your Home Insurance Policy is with Aviva Insurance Ireland DAC and you experience an emergency at home you should call 091 545 909 or if you are calling from outside of Ireland telephone +353 91 501698.

If your Home Insurance Policy is with Allianz p.l.c. you should call 01 6133990 or if you are calling from outside of Ireland telephone +353 1 6133990.

We will provide a repair service to secure your home and help prevent further damage from occurring.

Depending on your insurer, cover is available for up to €300 per incident/ 4 call-outs per policy year or €260 per incident/3 call-outs per policy year.

This cover is underwritten by MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAWDY.

If the keys to your home are stolen, during a break-in at your home or an assault on a member of your household, you should call the Property Claims service on 1800 14 71 47  for Aviva Insurance Ireland DAC and 01 6133990  for Allianz p.l.c. to register your claim, don't forget to have your Home Insurance policy number to hand.

If the keys to your home are lost, rendering your property insecure,  you should call the Home Emergency Assistance helpline.

If your Home Insurance Policy is with Aviva Insurance Ireland DAC call 091 545 909 .

If your Home Insurance Policy is with Allianz p.l.c. you should call 01 6133990.