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Help Centre

We're here to help with a range of resources, including information, support and advice you can trust.

Pet Insurance Claims & Emergencies

We’re human about insurance, so we aim to make the claims process as smooth and stress-free as possible.

We’ve put together a couple of simple steps to guide you through these challenging circumstances and get you and your pet the help you need.

Our underwriters experienced claims specialists will help you register the claim and provide you with advice you can trust and care you can rely on.

 How do I make a claim under my An Post Insurance Pet Insurance policy?

  • Have your policy number to hand
  • Please call 01 681 9156 (lines open Mon-Fri: 9.00am - 5.00pm) or click the link to be redirected to our Claims Provider website
  • If you are a vet looking to submit claims information, please click here


    Yes, the Claims Administrator can arrange to pay most veterinary surgeons directly in the case of a vet fees claim. Please ask your vet if they are happy to do this, and the claims administrator will take care of the rest.

    An Post Insurance Pet Insurance is arranged and administered by Cover-More Blue Insurance Services Limited and underwritten by H.W. Kaufman Group Europe BV, trading as Cranbrook, on behalf of the insurer, Sava Insurance Company.