Pet Insurance Claims & Emergencies
We’re human about insurance, so we aim to make the claims process as smooth and stress-free as possible.
We’ve put together a couple of simple steps to guide you through these challenging circumstances and get you and your pet the help you need.
Whether your policy is underwritten by Blue Insurance or Kainos International, our Underwriters experienced claims specialists will help you register the claim and provide you with advice you can trust and care you can rely on.
How do I make a claim under my An Post Insurance Pet Insurance policy?
- Have your policy number to hand
- For policies with a start date of 1st November 2020 or later and underwritten by Blue Insurance please call 01 247 5481 and complete this Claims Form
- For policies with a start date of 31st October 2020 or earlier, and underwritten by Kainos International, please call +44 1263 586 213 and complete this Claims Form
Depending on the level of cover you choose, your pet can be covered for treatment for injury only or injury and illness for between €2,000 and up to €4,000.*
With our Premier and Premier Plus policies you can claim the purchase price of your pet, if your pet is lost and not found within 10 weeks of straying or being stolen.*
With our Premier and Premier Plus policies you can claim for the cost of advertising and offering a reward for the return of your missing pet.*
You should bring your puppy to get vaccinated at around six to nine weeks old and then again at ten to twelve weeks old. Usually the vaccinations are administered using an injection into the scruff of the neck but some can be given as drops. Regular boosters are required for continued protection. Your vet will advise you on how often your pet needs to be vaccinated. It’s also important that your dog receives ample physical and mental stimulation. Dogs may become hostile if they do not have sufficient exercise as they will have excess energy. Ideally, you should try to walk your dog at least twice a day. They should have time where they can be let off the lead to run and play. Toys can also benefit their stimulation when they are alone.
You should bring your kitten to get vaccinated at around eight or nine weeks old. The vaccines are provided by injection. There are many vaccines but your cat doesn’t need to receive all of them. Your vet will advise which are best suited to your cat. Usually the vaccinations are administered over a series of shots and an annual booster may be required for continued protection. Your cat should also get regular worming about four times a year.
If you pet has any one of the following you should bring them straight to the vet.
- Abdominal pain i.e. not letting you touch their stomach or in a crouched position more than usual
- Bleeding from eyes or ears
- Sudden blindness i.e. bumping into things or afraid to walk as they cannot see
- Problems breathing i.e. wheezing
- Problems urinating
- Lameness i.e. finding it difficult to put weight on paws
- Vomiting more than once
- Odd eating habits
- Excessively thirsty
- Rough or dry cough
- Unusual stool
- Sudden weight loss
- Dragging rear
The vet helpline gives policy holders access to our national network of RCVS (Royal College of veterinary surgeons) registered veterinary nurses 24 hours a day, 365 days a year. Call 076 888 7804 to talk to our nurses, who are available any time to answer any concerns you may have regarding your pet’s health or general wellbeing. We can help offer peace of mind and help with what to do next when your pet is unwell. Although our service is not intended to replace a consultation with your vet, by calling us first, we may be able to help prevent an unnecessary trip to the vet, which can be time consuming and traumatic for your pet.
Our pet insurance does not provide cover for routine and preventative care like vaccinations, flea, tick and worming treatment or neutering. If you do not have your pet vaccinated and it becomes ill with a condition that a vaccine would have prevented this will not be covered. It is a condition of our insurance that you pet must have an annual health check by a vet.
Veterinary claims will be subject to a €125 fixed excess which is payable per condition per policy year.
If your pet is aged 5 years or above on the start date of the policy year, there will also be a 15% percentage excess of the remaining amount claimed after the fixed excess has been deducted. Please see your policy booklet for an example.
The Claims Administrator can arrange to pay most veterinary surgeons directly in the case of a vet fees claim. Please ask your vet if they are happy to do this, and the claims administrator will take care of the rest.