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How to Make a Complaint

We are always grateful for feedback and are dedicated to ensuring our customers are satisfied with the service they receive, however if you wish to make a complaint about our service, please let us know as we would like the opportunity to make things right.

Please contact the Customer Service Manager, An Post Insurance, PO Box 1, Freepost, Athlone, Co. Westmeath, email us on [email protected] or phone us on LoCall 0818 33 33 33 and we will be happy to resolve any issues.

All complaints will be acknowledged within 5 business days, and this will include the name and contact number of the person handling your complaint.

We will investigate your complaint and issue you with a written response in a timely manner.

Following this, if you remain dissatisfied, you have the right to refer your complaint to the Financial Services and Pensions Ombudsman at [email protected] or +353 1567 7000. You can also write to the Financial Services and Pensions Ombudsman at Lincoln House, Lincoln Place, Dublin 2, D02 VH29.

 

 

Please note that An Post Insurance may record telephone calls to and from us to process applications, and for training, verification, quality, and financial service transaction monitoring purposes.