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Help Centre

We're here to help with a range of resources, including information, support and advice you can trust.

Travel Insurance Payments

We understand that everybody’s different, so you can choose the payment method that suits you best. Check out our range of options.

In the event of a cancellation or delay, airlines are obliged to inform passengers of their options. If this happens at the airport, staff will usually be on hand to talk you through the various scenarios. Otherwise, the quickest option is to check your carrier's website. It should include the steps to process your own refunds or bookings.

Simply follow a few easy steps from the “Get a Quote” screen. Our site has state of the art software security, so you don't have to worry about giving us your personal details. Alternatively you can purchase your travel cover over the phone on 1890 22 22 22.

In the event of a medical emergency, you must contact Chubb Assistance on 1890 940 011.