Empty Link Skip to Content

Help Centre

We're here to help with a range of resources, including information, support and advice you can trust.

Covid 19 Travel Notice

If you purchased a policy between the 18th March and 13th August 2020

This policy does NOT cover cancellation due to current or future advice of the Department of Foreign Affairs (DFA) or regulations of any country banning or restricting travel. For the full list of covered perils and exclusions please review the Policy Documents.  By clicking this link you are being redirected to a website operated by Chubb European Group SE, who are the underwriters of this product, and you are subject to the terms and conditions of that site.

Policies purchased on or after 14th August 2020

This Policy will not cover any claims directly or indirectly arising from, relating to or in any way connected with the Coronavirus Disease 19 (COVID-19) or any mutation or variation of COVID-19 except for Medical Expenses and Repatriation claims provided You are not travelling in, to or through any area to which the Department of Foreign Affairs has allocated a security status of "Avoid non-essential travel" or "Do not travel". We will not therefore cover claims relating to any inability to travel, any decision not to travel or any changes to travel plans as a result of COVID-19 or any mutation or variation of Covid-19.

Policies & Trips purchased before 18th March 2020

If you have purchased your policy and booked your trip prior to 18/03/2020 please read our frequently asked questions below as they may provide you with the information regarding coverage. You may be eligible for a refund from your travel provider. We advise you to check with them first before making a claim as we may require proof of this.

IMPORTANT INFORMATION
Please note that this policy does NOT cover cancellation due to current or future advice of the Department of Foreign Affairs (DFA) or regulations of any country banning or restricting travel for policies purchased and/or trips booked after 18/03/2020.

Frequently Asked Questions

If you have Private Medical Insurance (PMI), and this is noted on the schedule, in the first instance please contact your Private Medical Insurer - and Chubb subsequently if required. If you have a Standard Non-PMI Policy in place and you fall ill with the COVID-19 virus while on holiday, please contact Chubb Assistance for advice in relation to treatment and medical expenses which may arise.

If the Department of Foreign Affairs advises against ‘non-essential travel’ or issues a ‘do not travel’ advisory notice for your intended destination and this comes into force after the start date or renewal date of this insurance, or the date when you booked your trip, whichever is later you will be able to claim for cancellation.

We will only consider unused travel and accommodation on Your travel insurance policy. So you should first approach the airline, tour operator, accommodation provider or travel company for a possible refund or to see if they will amend the itinerary.

All cover is subject to individual policy conditions, limits and applicable excess.

Important

If your travel insurance was purchased or trip was booked after the Department of Foreign Affairs advice changed to ‘avoid non-essential travel’, you will not be able to claim.

If you change your mind and do not wish to travel due COVID-19, you will have cancellation cover only if the Department of Foreign Affairs  has advised to ‘avoid non-essential travel’ or ‘do not travel’ to your trip destination.  You must also have met the requirements listed under question 1 above.

Important

If your travel insurance was purchased or trip was booked after the Department of Foreign Affairs advice changed to ‘avoid non-essential travel’ or ‘do not travel’, you will not be able to claim.

If your flights are cancelled by the airline, you must contact the airline directly regarding your options.

If you incur additional accommodation costs arising from forced quarantine at pre-booked accommodation or elsewhere, which are not met by local authorities, you will be able to claim for any irrecoverable, unused accommodation and other unused prepaid charges and reasonable additional travel costs to return home once the period of quarantine has ended. If you cannot return home as scheduled due to being quarantined, the policy will automatically be extended at no extra cost for 30 days until you are able to return to Ireland. If the quarantine period extends beyond 30 days, please contact us for guidance.

You will be covered for irrecoverable unused Travel and Accommodation costs only if the Department of Foreign Affairs advise against travel to the location or if they advise you to leave the country or location. If the policy or trip was booked after the Department of Foreign Affairs advice changed to “All but Essential Travel” or ‘Do Not Travel’, you will not be able to claim. If you choose to change your travel arrangements and the Department of Foreign Affairs has NOT advised against ‘non-essential travel’ or NOT issued a ‘do not travel’ advisory notice for your destination, it is likely the claim will be denied. In the first instance, contact your travel provider for guidance. If you are still unsure or have any questions, please contact our travel insurance claims team.

If you booked your accommodation through your travel provider, you would need to contact them directly to seek a refund.  If you booked your accommodation independently, you must first seek a refund from the accommodation provider.

If this is unsuccessful, please contact our travel insurance claims team.

You will be covered for irrecoverable unused Travel and Accommodation costs only if the Department of Foreign Affairs advise against travel to the location or if they advise you to leave the country or location. If the policy or trip was booked after the Department of Foreign Affairs advice changed to “All but Essential Travel” or ‘Do Not Travel’, you will not be able to claim. If you choose to change your travel arrangements and the Department of Foreign Affairs has NOT advised against ‘non-essential travel’ or NOT issued a ‘do not travel’ advisory notice for your destination, it is likely the claim will be denied. In the first instance, contact your travel provider for guidance. If you are still unsure or have any questions, please contact our travel insurance claims team.

You will be able to claim for reasonable additional costs for food/drink/personal hygiene products that you would not have ordinarily incurred at home. There is no cover under the policy for loss of earnings.