Travel Insurance Policy
Our insurance policies provide cover, care and lots of great features and benefits. Read more about your policy details here.
If your flight is cancelled and you choose to be re-routed as soon as possible, then you are entitled to meals and refreshments, hotel accommodation and transfers between the airport and hotel as required. If the airline does not provide these, and you end up paying yourself, keep the receipts - you are entitled to a reimbursement of reasonable expenses.
NB. A five-star hotel may not be a reasonable expense!
Bear in mind that if your flight is cancelled and you choose a full refund, then the airline's obligations to you end there and then.
Financial compensation from the Air Carrier depends on the flight length and the reason for the cancellation. It differs to care and assistance obligations (as outlined above), and generally ranges from €250 (short-haul, less than 1,500km) to €600 (long-haul, over 3,500km).
Several scenarios can impact on compensation rights.
1) If you receive less than seven days’ notice of cancellation and choose to be re-routed as soon as possible (i.e. see option 1 under question 11 above), you will NOT be entitled to compensation - provided your new flights depart within one hour of the original departure and land within two hours of the original arrival.
2) If you receive between seven days and two weeks’ notice of cancellation, provided you choose to be re-routed and are facilitated with a new flight that departs no more than two hours before the original departure time and arrives no more than four hours after the original arrival time, you are NOT entitled to compensation.
3) If you receive notification of two weeks or more, you will NOT be entitled to compensation - provided, of course, that the airline offers full re-routing or refund options.
NB. If the air carrier can prove the cancellation was due to extraordinary circumstances, then you may NOT be entitled to compensation. However, you are still due a refund or re-routing.
For up to date information on your rights, please go to www.flightrights.ie
In the event of a cancellation or delay, airlines are obliged to inform passengers of their options. If this happens at the airport, staff will usually be on hand to talk you through the various scenarios. Otherwise, the quickest option is to check your carrier's website. It should include the steps to process your own refunds or bookings.
If your flights are cancelled by the airline, you must contact the airline directly regarding your options.
Take care of your belongings while you are on holiday. If you leave your bag unattended, for example, the firm can justifiably turn down a claim for theft. In the event of a theft, loss or a crime, you must alert the police and request a written report of the incident. And we all like to have a drink on holiday, but don't get too carried away. Claims arising directly or indirectly from using alcohol or drugs (unless the drugs have been prescribed by a doctor) are not covered by this policy.
“Pre-existing condition” refers to injury, sickness, disease, illness or other medical condition that you knew about or should have known about before you bought this insurance.
Yes, however, if you are travelling between 28 and 35 weeks pregnant you must obtain a written confirmation from a doctor of your fitness to travel no earlier than 5 days prior to the outbound travel date.
As soon as your credit card details have been validated, we will confirm your cover on screen, and to the email address you have provided. You can also choose to get an SMS with cover details to your mobile. Provided you have your policy number, emergency number and claims number, you have all the basic information you need.
Although you do not need to carry your travel insurance policy document with you for cover to operate, we recommend that you bring it with you every time you travel. It is a particularly important document as among other things it provides you with details on what to do in the event of a medical emergency. In addition, some foreign medical providers may wish to see documentation before they will agree to treat you.
No. You may receive a reimbursement if you cancel for any reason outlined in your travel insurance policy document. Covered reasons include, but are not limited to, such unforeseen emergencies as illness, injury or death of you, or your travelling companion and/or a relative. The cover does not include cancellation due to business obligations, change of mind or your dislike of the travel time.
If you are buying a single trip policy, your cancellation cover begins instantly. If you are buying an annual policy, you can choose when your cover begins (up to 180 days in the future). If you have already booked a holiday, and have no other travel insurance arrangements in place, you should ensure your policy starts immediately, so you are covered for cancellation.
It is not possible for us to list everything you will not be covered for, and we strongly advise you to read the full Policy Wording. Under each section of cover you will find a list of exclusions, and a further list of General Exclusions in the Policy Wording. These sections must not be read in isolation, but within the context of the full policy wording. If you have any doubts about what is not covered, please contact us.
No, our policies are for trips devoted entirely to pleasure, rest, or relaxation, where travel begins and ends in Ireland.
Yes, provided you have bought an annual policy. You must spend at least two nights in accommodation you booked before your departure. So a weekend break involving two nights in a hotel would be covered, but a day out and overnight stop wouldn't. If you have bought a single trip policy you will not be covered for holidays in the Republic of Ireland. Whichever policy you buy, some benefits are not payable for holidays in the Republic of Ireland. See the Policy Wording for full details.
Yes, our travel insurance does not cover any trip in, to or through the following countries;
Cuba, Iran, Syria, North Korea, North Sudan and Crimea.
Europe is defined as the continent of Europe west of the Ural Mountains including its neighbouring islands and non-European countries bordering the Mediterranean (excluding Algeria, Lebanon, Libya, Israel and Jordan).
The maximum length under Single Trip is 30 days.
An Annual Multi trip policy offers cover for up to 90 days travel in the year, but no holiday can be longer than 30 days. With an Annual Multi-Trip policy, you can also be covered for holidays in Ireland provided that you spend at least two nights in accommodation you booked before your departure.
If you require Winter Sports cover you need to add this extension to your travel insurance policy by ticking the appropriate box and paying the additional premium.
In the event of a medical emergency, you must contact Chubb Assistance on 01 440 2762.
Any occurrence or loss which may give rise to a claim should be advised immediately to OSG Travel Claims, Merrion Hall, Strand Road, Dublin 4. Telephone: 1890 940 011.
Most sections of your insurance have an excess where you have to contribute a certain amount per claim. The excess for each claim is €90.
Customers must redeem and avail of their Free Travel Insurance within 6 months of the date on which the Promotional Code is generated.