An Post Insurance aims to make Home Insurance easy to understand for everyone. We have developed a comprehensive list of frequently asked questions and answers. For any further details, please contact our Customer Care Team in Athlone on 1890 22 22 22.

Excess is the amount payable by you, in the event of a claim. Under this policy, you will be required to pay a standard excess. You have the option to increase the excess, which will reduce your premium. Please refer to your policy documents to find out what excess is applicable.

If you have an emergency in your home, we will provide a repair service to secure your home and help prevent further damage from occurring. Cover for up to €260 per incident, limited to 3 claims per policy year. This cover is underwritten by MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland.

For the purposes of your home insurance policy, a good quality deadlock is a three-lever mortise lock.

This is a regulation, which was introduced to establish a minimum standard for the installation of burglar alarms. If your burglar alarm has been fitted by an authorised contractor to EN50131 Standard (old IS199) you should have been given a certificate to verify this at installation.

The contents cover amount should be sufficient to replace all your Household goods, personal belongings and valuables, within your home which you or any member of your household own or for which you are responsible

With our premium payment plan you can pay your premium over 10 monthly instalments. You can select to pay your instalments as follows:

  • By BillPay at the Post Office - using cash, cheque or debit card
  • By
  • By Direct Debit from your Bank Account. In this instance, you must pay your first instalment over the phone or by cheque, money order, credit card or debit card
  • You can then pay your remaining instalments automatically by Direct Debit from your bank account

  • Please note: a deposit of 20% is required for the first instalment and a service fee applies.

Should you wish to cancel your policy, you must send written instruction, inclusive of your policy number to An Post Insurance. A cancellation fee may apply. You can simply fill in the cancellation form (found on the home documents page on our website) and return to us at our freepost address: An Post Insurance, PO Box 1, Freepost, Athlone, Co. Westmeath.

It is a requirement to have supporting documentation relating to the claim (e.g. original purchase receipts, instruction manuals, guarantees and replacement estimates). Any cost incurred in obtaining estimates is not covered under the policy.

Simply call our Customer Care Team in Athlone on 1890 22 11 11and we'll make the necessary amends.

We are always grateful for feedback and are dedicated to ensuring our customers are satisfied with the service they receive. Please contact the Customer Care Manager, An Post Insurance, PO Box 1, Freepost, Athlone, Co. Westmeath or LoCall 1890 22 11 11 and we will be happy to resolve any issues.

An Post Insurance Home Insurance is arranged and administered by An Post Insurance and is underwritten by Aviva Insurance Ireland DAC.