Help Centre

If you have an emergency in your home, we will provide a repair service to secure your home and help prevent further damage from occurring. Cover for up to €260 per incident, limited to 3 claims per policy year.

If you experience an emergency at home, please telephone 091 545 909 or if you are calling from outside of Ireland telephone +353 91 501698.

This cover is underwritten by MAPFRE ASISTENCIA Compania Internacional De Seguros Y Reaseguros, S.A., trading as MAPFRE ASSISTANCE Agency Ireland.

A 12.5% Burglar Alarm Discount if you have an approved alarm. Which isfitted to EN50131 (old IS199) standards and installed by an intruder alarm company approved by the National Standards Authority of Ireland. The installer should hold a P.S.A. (Private Security Authority) licence. 

If you install and maintain a Smartzone Home Alarm System you’ll be entitled to an 18% Smartzone Home Alarm System Discount. 

Protected No Claim Discount means you can make one claim up to €10,000 in a 3 year period without losing your no claims discount

If you have held a home insurance policy with no gaps in cover and are claims free for 5 years

A 10% discount for all new customers. Subject to a minimum premium - available here. 

Covers loss or damage to frozen food up to €650

Call out charges are covered up to €1,500.

If your keys are stolen we will replace your door locks, up to a maximum of €400.

We will pay up to €1,000 to find the source of any oil or water leak causing damage.

Accidental Damage

Covers accidental damage caused by something external to the buildings, or to the contents while in your home.

Leaking or Overflowing of Water

From within any plumbing, heating or drainage system or fixed domestic appliance.

Christmas and Family Weddings

Your contents cover is increased by 10% for the month of December and for 30 days before and after the wedding of any member of your immediate family.

Jury Service Benefit

If you or your partner is called for jury service, we will give you €40 per day up to a maximum of €650. This does not affect your No Claims Discount.

Visitors Belongings

Cover for loss or damage to your visitors’ personal belongings temporarily in your home, up to €400.

Credit/Debit Car Cover

Cover for lost or stolen credit or debit cards if you become legally liable for costs up to €650 or for cash up to €400.

Frozen Food      

Cover for loss or damage up to €650

Jury Service Benefit       

If you or your partner are called for jury service, we will give you €40 per day up to a maximum of €650

Public and Personal Liability        

Up to €3,000,000 cover for your legal liability for damages and costs following injury or disease to any person or loss or damage to property

Home Emergency Assistance

Provides advice and access to a network of repairers in the event of a home emergency 24 Hours a day, 365 days a year

Glass Breakage 

Cover for breakage of ceramic hobs or glass oven doors up to €650

Door Lock Replacement

If your keys are stolen, we will replace your locks, up to a maximum of €400

Fire Brigade Charges      

Call out charges are covered up to €1,500

Subsidence        

Cover for subsidence, heave or landslip of the land on which your property is built

Home Emergency Assistance

Provides advice and access to a network of repairers in the event of a home emergency 24 Hours a day, 365 days a year

This optional extra cover offers you help and advice with the most common legal problems. It will pay up to €65,000 to cover the legal costs you may incur for claims under the policy. You have access to a 24 Hour Helpline which will provide help and advice on any personal legal matter from a team of legal experts. This cover is available as an optional extra with your home insurance policy at a cost of €15. You do not need to purchase this optional extra in order to purchase the policy.

Some of the benefits you will enjoy with this cover are:

• Legal Defence – provides legal defence for you for employment discrimination, motoring prosecutions or criminal prosecutions
• Contract Disputes – will help and advise you if you need to pursue a claim following the purchase of goods or services that were not fit for purpose
• Personal Injury – will help you to pursue claims for physical injury or accidental death
• Property Protection – we will pursue claims if your home or personal possessions are damaged. It will also cover any problems arising from nuisance or trespass on your property
• Cover available for just €15.

_{Family Legal Protection is underwritten by ARAG Legal Protection Limited.} 

You have the option to increase the excess to €500, €750 or €1000 which will reduce your premium.

This is optional additional cover available to you for valuable personal possessions inside or outside of your home. This cover is generally requested for valuable possessions such as jewellery, personal belongings, bicycles and personal money. This optional additional cover also covers these items in Europe, as well as for up to 30 days worldwide.

If you have taken out the optional cover for jewellery, personal belongings, bicycles and money, we will cover loss or damage within Europe or, for up to 30 days in any period of insurance, anywhere in the world.

Yes, items in your shed or garage are covered if you have included them in the Contents Sum Insured figure in your private house and outbuildings. However, the domestic outbuilding must be fitted with  suitable key-operated locks and any keys must be removed and placed out of sight inside your house or apartment

A limit of €3,000 applies to contents in outbuildings, such as a shed or garage. 

To make a change to your Home Insurance Policy,  simply call our Customer Service Team in Athlone on 0818 33 33 33. We can assist you in making the necessary amends to your policy, including:

• Adding new higher value items to your policy
• Updating personal information
• Updating payment or bank details

Should you wish to cancel your Home Insurance Policy, you must send written instruction, inclusive of your policy number to An Post Insurance. A cancellation fee may apply. You can simply fill in the cancellation form and return it to us at our freepost address: An Post Insurance, PO Box 1, Freepost, Athlone, Co. Westmeath.

If you have misplaced any of your documents please contact our Customer Service Team on 0818 33 33 33 or 090 64 87300, alternatively, you can email [email protected].  Please note a charge may be incurred for reprints of documents.

We are always grateful for any feedback and are dedicated to ensuring our customers are satisfied with the service they receive. Please contact the Customer Service Manager, PO Box 1, Freepost, Athlone, Co. Westmeath or call 0818 33 33 33 and we will be happy to resolve any issues.

Every customer is issued with a renewal notice before the end of their current policy. You can renew your Home Insurance Policy using the following options;

To renew your policy online simply visit our payment portal and enter your Quote or Policy Reference Number and your Date of Birth to be directed to your payment link.  

If you need to make any changes or speak to one of our representatives you can call 0818 33 33 35.

In order to update your personal details on your Home Insurance Policy simply call one of our agents on 0818 33 33 33 or email [email protected] and one of our agents will get back to you.

In order to add a joint owner to your home insurance policy simply call one of our agents on 0818 33 33 33 or email [email protected] and one of our agents will get back to you.

Your contents cover will automatically increase by 10% for the month of December and 30 days before and after the wedding of an immediate family member.

Yes, your Home Insurance Policy covers loss or damage to your visitors’ personal belongings while temporarily in your home. We will pay up to the limit shown in your schedule and you will not have to pay an excess under this section.