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Help Centre

We're here to help with a range of resources, including information, support and advice you can trust.

Pet Insurance Payments

We understand that everybody’s different, so you can choose the payment method that suits you best. Check out our range of options.

The Claims Administrator can arrange to pay most veterinary surgeons directly in the case of a vet fees claim. Please ask your vet if they are happy to do this, and the claims administrator will take care of the rest.

Your pet is one of a kind! When the insurer calculates your quote, they use a number of different factors; for example, your pet’s age, sex and breed as well as your postcode to provide a quote that is unique to your pet.

This allows the insurer to keep our prices as competitive as possible. At each renewal, the cost of cover is recalculated, and we will email you with a quote. If you have had a claim paid to you this can impact your renewal price.

You can pay for your policy in full or by instalment by either credit or debit card. Choosing the monthly instalment method allows you to spread the cost of your policy over the year at no extra charge as this service is interest free.

Yes, we will aim to automatically renew (auto-renew) your policy when it runs out, unless you tell us not to. Each year we will notify you by email 5 weeks before the renewal date of your policy and tell you about any changes to the premium or the policy terms and conditions.

If you do not want to us to auto-renew your policy, just call us on 1890 22 22 22, otherwise we will collect the renewal premiums from your credit or debit card.

The automatic renewal service relies on your credit/debit card details still being valid. If your credit/debit card details have changed within the last 12 months you must contact us to process the booking over the phone. If you do not receive confirmation of your new policy by your renewal date please contact us.