Empty Link Skip to Content

Help Centre

We're here to help with a range of resources, including information, support and advice you can trust.

Pet Insurance

Getting Insurance |Customer Care | An Post Insurance

Your Policy

Your Policy | Customer Care |An Post Insurance

FAQs

Documents and Forms | Customer Care | An Post Insurance

Documents

Easy Payment Methods | Customer Care | An Post Insurance

Payments

Claims & Emergencies | Customer Care |An Post Insurance

Claims

Pet Insurance Top 5 Questions

The vet helpline gives policyholders access to our national network of RCVS (Royal College of veterinary surgeons) registered veterinary nurses 24 hours a day, 365 days a year.

Call 076 888 7804 to talk to our nurses, who are available any time to answer any concerns you may have regarding your pet’s health or general wellbeing. We can help offer peace of mind and help with what to do next when your pet is unwell.

Although our service is not intended to replace a consultation with your vet, by calling us first, we may be able to help prevent an unnecessary trip to the vet, which can be time-consuming and traumatic for your pet.

We offer three different pet insurance cover levels, allowing you to choose the cover that suits your needs and budgets.

  • Essential Cover
    • Provides cover for injuries resulting from an accident and liability (dogs only).
Essential Pet Insurance

Provides cover up to the vet fee limit for all covered accidental injuries per policy year. Cover for each injury will continue for a maximum of 12 months from the date which the injury occurred, as long as you have paid the premium to keep the insurance in force. Once the time limit is reached for an injury, there will be no more cover for it. There is no cover for illness under this type of cover.

Our Essential Pet Insurance Cover also provides Third Party Liability (dogs only).

    • Premier Cover 
      • Provides illness and injury cover for up to 12 months.
Premier Pet Insurance

Provides cover up to the vet fee limit for all covered illnesses and injuries per policy year. Cover for each condition will continue for a maximum of 12 months from the date which the condition first occurred or started showing clinical signs, as long as you have paid the premium to keep the insurance in force. Once the time limit is reached for a condition, there will be no more cover for it.

The Premier Pet Insurance policy also provides cover for Third Party Liability (dogs only), Death from Accident, Boarding Kennel/Cattery Fees, Theft /Straying, Holiday Cancellation, and Lost/Found ads. you can opt to include cover for Overseas Cover which includes Quarantine, Emergency Repatriation, and Loss of Passport.

Premier Plus Cover 
  • Provides lifetime cover for illness and injuries (subject to the terms and conditions of the policy).
Premier Plus Pet Insurance

Provides cover up to the vet fee limit for all covered illnesses and injuries per policy year. As long as you have paid the premium to keep the insurance in force, the cover will reinstate at renewal and all eligible conditions will continue to be covered up to the vet fee limit. This cover is designed for pet owners looking for long-term cover, should their pet ever develop a chronic or recurring condition that requires treatment over a long period of time such as arthritis or eczema.

The Premier Plus Pet Insurance policy also provides cover for Third Party Liability (dogs only), Death from Accident, Boarding Kennel/Cattery Fees, Theft /Straying, Holiday Cancellation, and Lost/Found ads. You can opt to include cover for Overseas Cover which includes Quarantine, Emergency Repatriation, and Loss of Passport up to the aggregate limit.

We are able to offer Pet Insurance at new business for your cat or dog from eight weeks until six years of age. If you renew your cover each year without a break, there is no upper age limit and we will continue to offer cover for your pet.

Our pet insurance does not provide cover for routine and preventative care like vaccinations, flea, tick and worming treatment or neutering. If you do not have your pet vaccinated and it becomes ill with a condition that a vaccine would have prevented this will not be covered. It is a condition of our insurance that you pet must have an annual health check by a vet.

Yes, if you have two or more pets then you are entitled to a Multi-Pet discount.

Gun Dog Insurance Top 5 Questions

This product provides cover for illness and injury specifically for Gun Dogs. Gun Dogs are any dog that has been trained to work with a gun or gamekeeper and is used to locate game by pointing or setting, and/or to find game and flush it out for the guns and/or to find and retrieve fallen game.

Yes, when selecting the breed, please select the most dominant breed. If neither of your pet’s breeds appear please contact our customer service line and we will be able to look further into the matter for you.

There is no cover for any pre-existing illnesses or injuries with this policy. This includes any illnesses which developed or started showing clinical signs before or within the first 14 days of the policy start date. Injuries which occur before or within the first 48 hours of the policy start date will not be covered.

We define a shoot as the use of Your Gun Dog for the pursuit of any non-domesticated mammal or bird for sport or food, whether formal or informal walked up or rough shooting, driven shooting or wildfowling or duck shooting, including use in competitions and field trials.

While your dog is actively involved in these events, they will be covered subject to the policy terms and conditions for injury and illness. There is no cover for Third Party Liability on this policy. 

Veterinary claims will be subject to a €175 fixed excess which is payable per condition per policy year.

If your pet is aged 5 years or above on the start date of the policy year, there will also be a 15% percentage excess of the remaining amount claimed after the fixed excess has been deducted. Please see your policy booklet for an example.