Help Centre

Whether it’s a quick question or something more worrying, our 24/7 Pet Careline is here to support you. While we don’t offer veterinary advice, we’re here to provide helpful advice on everyday care, behaviour, diet and more, whenever you need a helping hand.

Got a question about your pet? Our Pet Careline is open 24/7 to support you with helpful tips on behaviour, diet, travel, and more.

We offer three different pet insurance cover levels, allowing you to choose the cover that suits your needs and budgets.

Our Essential Pet Insurance Cover also provides Third Party Liability (dogs only)

The Premier Pet Insurance policy also provides cover for Third Party Liability (dogs only), Death from Accident, Boarding Kennel/Cattery Fees, Theft /Straying, Holiday Cancellation, and Lost/Found ads and includes cover for Overseas Cover which includes Quarantine, Emergency Repatriation, and Loss of Passport.

Premier Plus Pet Insurance 

Premier Plus Cover Provides lifetime cover for illness and injuries (subject to the terms and conditions of the policy).

Premier Plus Pet Insurance Provides cover up to the vet fee limit for all covered illnesses and injuries per policy year. As long as you have paid the premium to keep the insurance in force, the cover will reinstate at renewal and all eligible conditions will continue to be covered up to the vet fee limit. This cover is designed for pet owners looking for long-term cover, should their pet ever develop a chronic or recurring condition that requires treatment over a long period of time such as arthritis or eczema.

The Premier Plus Pet Insurance policy also provides cover for Third Party Liability (dogs only), Death from Accident, Boarding Kennel/Cattery Fees, Theft /Straying, Holiday Cancellation, and Lost/Found ads and includes cover for Overseas Cover which includes Quarantine, Emergency Repatriation, and Loss of Passport up to the aggregate limit.

We are able to offer Pet Insurance at new business for your cat or dog from eight weeks until 8 years of age. If you renew your cover each year without a break, there is no upper age limit and we will continue to offer cover for your pet.

No, our pet insurance does not provide cover for routine and preventative care like vaccinations, flea, tick and worming treatment or neutering. If you do not have your pet vaccinated and it becomes ill with a condition that a vaccine would have prevented this will not be covered. It is a condition of our insurance that you pet must have an annual health check by a vet.

Yes, you can get up to a 10%^ multi-pet discount if you have two or more pets insured with us.

^Depending on your pets age and breed up to 10% discount automatically applied where the same email address is noted on each pet’s policy. Subject to a minimum premium varying from €78.95-€164.95 depending on animal & level of cover. Acceptance criteria, T&C’s apply.