If at any time you as a customer have a question or query or are dissatisfied with our service, you may contact us by telephone or in writing.

An Post Insurance will acknowledge complaints within 5 business days of receipt and provide a point of contact. The complaint will be fully investigated and a full response will be provided to you.

We will endeavour to resolve complaints quickly but if this is not possible we will provide written updates at intervals of not greater than 20 business days. If the complaint is not resolved within 40 business days we will inform you of the anticipated time frame for resolution.

If, after you have been through our internal complaints process, you remain dissatisfied with the handling and response to your complaint, you have the right to refer your complaint to the Financial Services and Pensions Ombudsman’s Bureau of Ireland.  

Financial Services and Pensions Ombudsman (FSPO),
Lincoln House,
Lincoln Place,
Dublin 2,
D02 VH29.
Phone: 01 5677000
Email: info@fspo.ie

You also have the option of submitting a complaint through the European Online Dispute Resolution platform (ODR) if you purchased your policy online. The Online Dispute Resolution is a platform used to settle disputes arising from online purchases.

You can reach our customer service team on 1890 22 11 11 or by post at: 

An Post Insurance, 
Athlone Business Park, 
Co. Westmeath.
N37 EF40

We strive to make it easier for you to do business with us than any other organisation. We want to be long term partners with our customers, allowing them to get the most from our range of products.