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Personal Cyber Insurance FAQs

We've gathered all the details you need to better understand your insurance options. Take a look at our FAQs and learn more about how we can help you get the cover you deserve at the price you prefer.

Frequently Asked Questions

Personal Cyber Insurance is protection for a life lived online – shopping, socialising, banking and lots more. Technology has opened up a new digital world for us all, but it has also created a new avenue for cybercriminals to exploit.

At An Post Insurance, we understand the complexity of cyber threats and offer our customers a broad range of covers to keep you and your family’s digital lives safe.

An Post Insurance Personal Cyber Insurance provides you with a range of covers to help prevent cyber-attacks; reimburse you in case of financial loss from cybercrime and can pay legal expenses in case of cyber bullying or identity theft*.

We offer an ongoing monthly subscription to protect your everyday personal cyber risks, meaning the policy is automatically renewed monthly until you cancel the policy

*Limits apply to each cover available. These are outlined in the table above.

Antivirus software offers limited protection for today’s cyber risks and An Post Insurance Personal Cyber Insurance is designed to support you where antivirus doesn’t.

This includes instances such as hacker damage, where we will either repair or replace your device; or cyber bullying and identity theft, where we can provide legal expenses cover; as well as phishing attacks, where our cover can give you financial protection so you’re not out of pocket*.

*Limits apply to each cover available. These are outlined in the table above.

You pay for Personal Cyber Insurance through automatic monthly premium. We deduct the premium on the 11th of each month, but it can take up to seven days before you can see the deduction on your bank statement.

The Cyber Support Helpline can be contacted on 01 440 1748. Opening hours are 9:00 to 17:00, Monday to Friday.

You can make a claim online by contacting us via by phone, email or online. 

Cancellation rights within 14 working days: You have the right to cancel your policy at any time within 14 working days and receive a full refund, providing no claims have been made. Cancellation rights start from the date you purchase the policy, or you receive the full terms and conditions of the policy, whichever is later.

Cancellation rights after 14 working days: You may cancel your cover at any time. The cancellation shall take effect from midnight on the last day of the month following that in which the cancellation notice is sent. If the premium for the following month has already been paid, we will refund the premium already paid, without any deduction.

If you wish to cancel you can contact us on 1800 320 320 from 9:00 to 17:00 Monday to Friday or via email at Anpostinsurance.cyber@Chubb.com.

No, currently An Post Insurance Personal Cyber Insurance is only available to purchase online.

An Post Insurance Personal Cyber Insurance is arranged, administered and underwritten by Chubb European Group SE.