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COVID-19 Customer Notice

We told you we’re committed to our customers, now it’s time to deliver!

Our customers and employees remain our top priority during these uncertain times and we hope you’re all keeping safe and well.

We’ve been working behind the scenes, setting up our remote call centre and thankfully our service levels are returning to normal.

These are unprecedented times therefore unprecedented measures are called for. 

It’s our job to go above and beyond for you - so that your insurance policy, be that car, home, life or otherwise – does not rank amongst your worries right now.

Effective immediately and for the duration of this crisis, the following support services will be available for all existing customers and anyone wishing to join the An Post Insurance community.

Direct Debit default charges: An Post Insurance don’t charge for direct debit defaults. This is one thing that won’t change during these difficult times. Our customers are facing many worries these days. At An Post Insurance, we don’t want unnecessary fees to be one of them. If you are experiencing some financial difficulties and are unsure as to how you will make your monthly instalment, please contact our team who will do their utmost to help you through this unfortunate spell.

Free enhanced personal belongings cover: In support of Ireland’s heroic HSE workers through COVID-19, we are delighted to confirm that all HSE and Healthcare home insurance customers insured through An Post Insurance will get Free enhanced personal belongings cover (€2,000) if their belongings are lost/damaged/stolen while they are working/commuting (€500 single article limit). One small gesture of support for those fighting for our lives.

Working from home cover: Including all home business equipment as standard up to contents sum insured, providing cover to customers when they work from home.

Standard features already available:

Ability to pay for your renewal online: An Post Insurance issue emails and SMS messages to customers who are due to renew their policies. Our SMS messages include an online link to a renewal payment facility. Follow this link with your credit or debit card details handy and payment is very simple. Your documents will be made available online, or via email.

Quote and buy online, in minutes: We have a great online facility for Car, Home and Travel customers which allows customers to get a quote and buy a policy online in minutes, hassle-free. 

Your documents will then be made available online or via email.

Rather speak with one of our representatives?

Updated call centre opening hours:

Monday – Friday: 9am to 5.30pm

Saturday: 10am to 2pm

Sunday: Closed

FAQs

An Post Insurance is an insurance intermediary and currently partners with three underwriters in providing car insurance policies.  Each of these three underwriters has responded differently to the unique circumstances of the COVID-19 lockdown.  As a result, what is on offer to you as a car insurance policyholder differs according to your policy underwriter.  The different offerings are outlined below. 

Although not directly involved in the refund distribution itself, An Post Insurance has introduced a number of measures to support all car insurance policyholders throughout the COVID-19 lockdown. 

These include the option to suspend your policy free of charge and waiving of direct debit defaults fees during these difficult financial times. For more information on our COVID-19 measures click here. 

Aviva COVID-19 Rebate Information

Aviva advised that they are committed to continue supporting car insurance customers through more relevant and impactful supports and believe they can provide more value through a competitive quote on renewal. They have said that it is too early to have a clear picture of the financial impact of the restrictions of COVID-19 on motor insurance claims.They have put a number of existing measures in place to support customers at this time.         

FBD COVID-19 Rebate Information

FBD have confirmed that a rebate to policy holders will be issued in the form of a €35 One4all gift card.  This will be issued to all insurance customers who hold an FBD standard private car, commercial van or jeep policy as of March 31st 2020. Customers will receive their gift card in the post over the coming weeks and there is no need for further action for those eligible to receive the cards.  Please note that customers' contact details will be shared with One4all to enable distribution of the gift cards. Customers who wish to opt out should contact FBD at info@fbd.ie before June 5th. 

Using One4all cards is the fastest and most efficient method to provide rebates for such a large number of customers and the cards can be used at over 8,500 shops nationwide, online and to support 29 charities during this challenging period.  FBD have also indicated that they may look at the refund policy again if extended Covid19 restrictions on movement result in sustained lower road usage and claims frequency through the summer period.

AIG COVID-19 Rebate Information

AIG has introduced a range of measures to support customers through COVID-19, including priority repairs, free breakdown service and courtesy car for HSE and frontline professionals. Low traffic volumes, due to the restrictions on movement in order to contain the spread of the Coronavirus, have resulted in lower-than-expected claims costs. AIG has committed to passing on savings which result from the change in the underlying risk environment through price reductions at policy renewal. AIG believes the most meaningful way to offer value to customers is not by one-off rebates but through the renewal cycle. AIG is pleased to be offering customers a 4% discount on their AIG premium at renewal. 

AIG has confirmed that they are introducing an individual “Reduced Driving Period Discount” to reflect savings during the COVID-19 pandemic. An Post Insurance customers whose car policies are due for renewal with AIG between 1st August 2020 and 31st July 2021 will have a discount applied to their renewal premium. The applicable discount amount will be displayed on the premium breakdown of each renewal invitation.

Can I suspend my policy if my car is out of use for a period of time?

  • Yes, you can suspend your policy if your car is out of use for 28 days or more. Simply call our Customer Care Team on 1890 22 22 22 to inform them of this change, the level of cover you require while your policy is suspended and return your cert and disc to our Freepost address PO BOX 1, Athlone, Co Westmeath.

Will I get a refund for this time?

  • Yes, providing there has been no claims or losses during the current period of Insurance, you will receive a refund for the period of suspension. The period of suspension starts from the date An Post Insurance receive your returned cert and disc or the date that you requested in writing, whichever is the later.

How does the refund work if I am paying monthly instalments?

  • If you are paying for your car insurance in monthly instalments, your monthly payments will still be due during this suspension period. Your refund will be paid either in full, if you are not on an instalment payment plan, or deducted from your monthly payments once the policy is reinstated.

How is this refund calculated?

  • You have the option of removing all cover from your vehicle during this time or leaving Third Party Fire and Theft Cover in place. Once the cover is suspended for more than 28 days, the refund amount will be based on the period of suspension, and the level of cover still left on the vehicle.  

Can I drive other people’s cars during this suspended time?

  • No, you are not insured to drive other cars during the period of suspension.

Can other people drive my car?

  • No there will be no cover in place for anyone to drive the vehicle that is suspended.

      Hopefully, some of these initiatives will make your life just that little bit easier. Our hope is to continue to respond to our customers' needs as they arise and provide a valuable solution to live up to our ‘Human about Insurance’ promise.

      Thank you for your continued support and understanding; it’s very much appreciated.

      Yours, The An Post Insurance Team.

      Human about Insurance.

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      If you have any queries about these disruptions, please feel free to call us 1890 22 11 11 at any stage. An Post Insurance will continue to take our lead from official government advice and we are keeping a watchful eye on events. 

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